With the click of a mouse and a quick glance, the operations team at South Carolina’s North Charleston Coliseum, Convention, and Performing Arts Center campus can see the condition of every asset inside and outside their buildings.
If a critical system isn’t running efficiently, the team can zero in on the problem and proactively replace parts before they malfunction. Their secret for streamlining operational workflow? A Computerized Maintenance Management System (CMMS) that tracks maintenance and repair needs for every system and spare part.
Could a CMMS boost your department’s efficiency? Find out below.
How the System Works
In a nutshell, a CMMS refers to a hardware/software package that allows an organization to efficiently manage equipment and facility maintenance. Many feature scheduling and ways to track costs, repairs, and usage data, and some offer other unique features. If used correctly, the system should help lower costs, improve efficiency, and create a one-stop database of important building information.
Are you a candidate? Determining your potential benefit from a CMMS doesn’t depend on your square footage or campus size – it’s all about what you need to keep track of.
“It comes down to how many maintenance people are under management, the number of assets being maintained, and the quantity of work orders per year,” says Paul Lachance, chief technology officer for Smartware Group, the producers of the Bigfoot CMMS package that replaced North Charleston’s older, less customizable system. “Some facilities can be very large, but are just storage space with few assets to maintain. Others, like a healthcare-related facility, may not be very large but have lots of systems to maintain. If you can’t keep track of it in your head, you likely need a CMMS.”
The North Charleston campus, which uses its CMMS for four buildings covering over 100,000 square feet, has customized its system to assign categories and locations to all of its assets and attach a predicted date of completion to work orders. When the newest structure, Montague Terrace, opened in 2011, the team had already integrated all of its assets into the CMMS by tracking the placement of new equipment as it arrived and creating preventive maintenance reminders based on user manuals and manufacturer recommendations.
“If you go back in an equipment profile, you can look up all the work orders that have been assigned to a piece of equipment to see what was done, who did it, and when,” explains Luana Sievert-Rivera, the campus operations coordinator. “It’s all in one place, like a virtual file cabinet.”
Software packages that allow this degree of detail are especially critical when managing across large geographic areas and performing comparative analysis, Lachance adds.
FMs with large property portfolios may already use a modern CMMS, though the rate of adoption is steadily rising among growing businesses and companies upgrading an older system, says Greg Denning, CEO of All American Mechanical Contractors, a commercial facility maintenance firm specializing in routine and emergency maintenance. The company was an early CMMS adopter, managing their own growing business with a system called SamPro targeted to national service contractors and specialty providers.
By contrast, smaller, more basic systems may offer maximum benefits for single buildings, small campuses, or facilities departments with just a handful of team members.
However, a significant percentage of such systems are purchased by customers who are downgrading from a more complex system that is too difficult to use, notes Sanjay Murthi, sales and support for SMGlobal’s FastMaint CMMS, a basic, user-friendly system aimed at small- to mid-size facilities with maintenance teams of 5-15 people.
Many buildings already have the necessary hardware, such as a computer, a wired or wireless network, and Internet connectivity (along with the necessary security). A server-based CMMS requires little use of the Internet, if any, but it’s wise to perform backups regularly so you don’t lose your data to hardware problems.
The software component can adapt to a wide range of facility types, and virtually any business with a maintenance department can use it to reduce costs. At the North Charleston campus, CMMS strategies include measuring the efficiency, condition, and other attributes of critical systems and equipment, as well as scheduling maintenance visits by vendors.
“Facilities managers are doing more with less, and it can be difficult to access paper records,” says Denning. “Sometimes folks will rely on their memories to remember when a piece of equipment was last serviced. The CMMS gets that equipment on schedule to extend the asset life and avoid catastrophic failures.”
CMMS Considerations for Your Facility
Start by determining what goals you need your system to achieve. Don’t look at vendors first – this could cloud your judgment at an early stage, Lachance advises.
Instead, prioritize wants and needs. North Charleston opted to allow each of its six departments to submit up to 50 work requests per week using its CMMS software, in addition to the 415 preventive maintenance reminders set throughout the year.
Bigfoot collects the departments’ information to present a comprehensive history that helps the team determine whether to replace or repair parts. Having so many eyes on each repair reduces the possibility that something could be overlooked.
“When our custodians clean up after an event, they can put in a request for a leaking sink or a chip in the tile. When people log in to put in requests, they’re usually for smaller equipment like vacuum cleaners or plumbing needs,” notes Sievert-Rivera. “Part of my job is staying on top of people to say ‘This isn’t done’ or ‘This has a deadline on it’ – it lets me monitor the work.”
Obtain input from other FMs who are already using a CMMS to manage their maintenance programs, and if possible, coordinate a site visit so you can see the system at work outside of a vendor’s demonstration.
Costs can range from $1,000 to six figures or more depending on software capabilities and the size of your organization, so making the right investment is paramount, Murthi explains.
“Make a list of your hopes, wishes, and desires,” Lachance says. “What are you looking to fix or optimize? Do you need better historical tracking? Can you have better auditing abilities for regulatory agencies? While I hate to shop by price, you don’t want to be looking at Ferraris if you can only afford Toyotas. Set some price level so that you know what type of system to look for.”
Next, visit manufacturer websites to compare the attributes of real-world offerings. Narrow your search to a few packages that might fit, then request proposals and demonstrations with manufacturers, Lachance suggests. The final decision should involve input from both the C-suite and the FMs who will use the software.
“It’s got to work at the maintenance person level,” explains Lachance. “So often, a solution gets picked in the corporate corner office room without enough input from the people who are going to use it. You need to have a balance of both.”
A system that’s intuitive to operate is a definite plus because it eases the learning curve. Similarly essential are the features that most CMMS packages have – things like work order management, maintenance and personnel scheduling, repair history, cost and inventory tracking, reporting, and the ability to create and save templates for work orders and instructions. With every feature, consider whether it meets your ultimate goals.
“You could use Outlook to remind you to go change your filters, but you’re not going to have a trackable history and be able to enter labor, parts, and everything else you’d do with CMMS,” Lachance explains.