New warranty is applicable to all products manufactured after Jan. 1, 2011 and provides two choices in the event a covered product cannot be repaired.
MUSCATINE, IA — The HON Company is issuing a bar-raising full lifetime warranty. The new promised coverage is one of the office furniture industry’s most extensive, and it reflects the manufacturer’s resolute confidence in the value, quality and durability of its products.
The terms of the full lifetime warranty, which is applicable to all products manufactured after Jan. 1, 2011, provides two choices in the event a covered product cannot be repaired. The owner can either choose to have the product replaced with something comparable, or they can choose to receive a full—not prorated—refund of the purchase price. The full lifetime warranty coverage includes all product lines, materials and components. A handful of exceptions to this are covered under HON’s 12-year warranty; textiles for panel and seating come with a five-year warranty.
In a statement announcing the unparalleled offer, Jerry Dittmer, The HON Company president says, “At HON, we are committed to being good listeners and producers. Through our ‘Voice of the Customer’ process, we spend time listening to the people who make businesses go, observing how they work, and learning what they need to be successful. The right products don’t wear out, break or malfunction. They just work, and that makes them easy to stand behind.”